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TFK TransForm Kitchens are completely dedicated to providing the highest levels of customer satisfaction. All of our furniture is rigid built and made to order. We will process your order as quickly and efficiently as possible and delivery is usually within 4-5 weeks, direct from ourselves.

 

We aim to provide high levels of customer satisfaction and will provide service consistent with best practice. In the unlikely event of a complaint you should send it in writing or by email to us, addressed to the Installation Manager.

General Terms & Conditions
  1. The ‘Seller’ is TFK TransForm Kitchens to whom all payments become due for goods and services provided.

  2. The ‘Purchaser’ is the individual, firm or limited company from whom an order has been accepted and who becomes responsible for payment for all goods and services provided.

  3. The contract is established when the Seller accepts the order from the Purchaser.

  4. The price is to be paid as specified in the quotation and a part payment is to be made by the Purchaser and accepted by the Seller on placement of the order. See our Payment Terms for details.

  5. Any items that are made to order may be subject to a charge if cancelled by the Purchaser. See ‘Your rights to cancel’ for details.

  6. In the event of non payment being made by the Purchaser at the due date, the Seller reserves the right to withhold delivery until payment can be made and has the right to charge 2% per month on any monies due, calculated on a daily basis. The Seller also has the right to charge an additional delivery cost where necessary, all of which the Purchaser agrees to pay.

  7. The goods shall be at the risk of the Purchaser following delivery. Notwithstanding delivery, title in the goods shall not pass to the Purchaser until the Purchaser has made payment of all sums owing to the Seller. Until such time as title in the goods passes to the Purchaser, the Seller shall have the right to repossess or otherwise recover the goods.

  8. The Seller shall not be liable for any default due to circumstance beyond reasonable control of the Seller including, but not limited to, Acts of God, war, fire, flood and shortage of supply or failure to deliver of our suppliers.

  9. All orders and any dispute arising there from shall be governed by English law and subject exclusively to the jurisdiction of the English courts.

  10. Nothing in these conditions shall affect the statutory rights of a consumer.

Payment Terms

Kitchen Supply & Installation: A 10% deposit is required to secure order, with the balance payable upon completion and customer inspection.

Bespoke Worktop Supply & Installation: A 10% deposit is required to secure order, with the balance payable before delivery (allow 7 days if paying by cheque to allow funds clearance).

Supply Only: A 10% deposit is required to secure order, with the balance payable before delivery (allow 7 days if paying by cheque to allow funds clearance).

Installation Only: Full balance payable upon completion and inspection.

 

Payment can be made by major debit & credit cards (2% surcharge on credit card transactions), cash (up to a limit of £9000), postal order, cheque (payable to TFK TRANSFORM KITCHENS) or via electronic banking. Our bank details can be found on the terms and conditions attached to all quotations and sales orders.

Your rights to cancel

You may cancel your order (in writing) at any point up to 7 days after placing the order. However, as an act of goodwill, TFK operates a ‘cooling off’ period of 14 days. During this time you may cancel your order and your full deposit will be refunded.

 

Many of our products are custom manufactured on receipt of your order (such as made-to-measure worktops). These items cannot normally be cancelled once work has begun and you may be liable for the full cost of the product once your order has been placed.

Returns

Under the Consumer Protection (Distance Selling) Regulations 2000 you may return your goods at any point up to 7 days after receiving delivery and we will give you a full refund less costs associated with the return. Please note however, products that are custom manufactured cannot normally be returned.

Warranties

All our products are covered by the manufacturers warranty which is detailed with the product and is a minimum of 12 months. Our furniture is under manufacturers warranty for 10 years. This does not affect your statutory rights as a consumer.

Faulty Goods

Should you notice a fault with your goods, please notify us immediately via email or in writing. In the case of bespoke worktops, we ask all customers to inspect their worktops once they have been installed and only sign the acceptance form if satisfied. We cannot be held liable for any damage once the acceptance form has been signed.

 

     

 

Copyright© TFK TransForm Kitchens 2006. Website updated: 13/02/2006.  Contact